Terms and Conditions

Introduction

The terms and conditions herein apply to the use of this website. By accessing this website and/or making a booking for services, you agree to be bound by all of the terms and conditions set out below. Refusal of these terms and conditions, in part or in whole, terminates your right to use this site or associated services. Continued use of this site and associated services is proof of acceptance of these terms and conditions in whole.

If you have any questions relating to these terms and conditions, please contact our customer service team by email at support@gleamandglistencleaning.com.au or by phone at 0484530837.

1) DEFINITIONS

“Booking” means a booking request for Services made by You on our Website

“Services” means cleaning services;

“Cleaner” means a cleaner or other home services provider available through this website;

“We/us” means Gleam and Glisten Cleaning, 30-32 Panorama Drive Nambour;

“Website” means the website located at support@gleamandglistencleaning.com.au or any subsequent URL which may replace it;

“You” means yourself as a user of this Website and/or customer of Gleam and Glisten Cleaning’s services.

 

2) USE OF THE WEBSITE

2.1 Access

Access to this Website is provided only in accordance with these terms and conditions. Any Booking made by you must be placed strictly in accordance with these Terms.

2.2 Registration

2.2.1 By registering as a user of our Website, you verify that:

(a) the personal information which you provide when you register as a user and/or make a Booking is true, accurate, current and complete in all respects; and

(b) you will notify us immediately of any changes to this personal information by contacting our customer service representatives by email at support@gleamandglistencleaning.com.au or by phone at 0484530837.

2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

2.3 Our rights

We reserve the right to:

(a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you. You confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

(b) change these Terms, as explained below. Refusal of such amended terms must result in you immediately ceasing using the Website and associated services. If you continue to use the Website, you will be deemed to have accepted the amended terms.

3) INSURANCE

3.1 We are currently covered by a $10,000,000 insurance liability policy. For more information, please email us at support@gleamandglistencleaning.com.au.

3.2 Each of our Gleam and Glisten Cleaners also have their own personal public liability insurance policy to protect them and your property.

4) BOOKING SERVICES

4.1 By placing an order through our Website, you verify that you are: legally capable of entering into binding contracts, that you are agreeing to enter into such a contract with us, and that you at least 18 years old.

4.2 After placing an order, you will receive an email from us acknowledging that we have received your Booking. Please note that this initial response does not mean that your Booking has been accepted. All Bookings are subject to acceptance by us. All accepted bookings will be confirmed by sending you a follow-on email to confirm the Booking (the “Booking Confirmation” email). The contracts between us and you and between you and us will only be formed when we send you the Booking Confirmation.

4.3 You agree that you will not seek to book any Services from our cleaners other than via our Website for the duration of this agreement and in the 3 months after termination of this agreement.

5) PRICE AND PAYMENT

5.1 The price of any Services will be as quoted on our Website, except in cases of obvious error.

5.2 Prices are liable to change at any time, but changes will not affect orders which have already been received a Booking Confirmation.

5.3 Every effort has been made on this Website to ensure that making a Booking is secure via our payment provider Stripe.  We are not responsible for fraudulent use of payment methods on our website.

5.4 You must maintain a valid payment card with us. You must inform us immediately if your payment card details are no longer valid.

5.5 You authorise us to seek pre-authorisation of your payment card. You also authorise us to charge your payment card in full the day after the scheduled Booking.

5.6 If any amount due by you is unpaid after the day of the scheduled Booking, we may charge a $30 administration fee.

5.7 A promotional code or voucher may only be used by new customers except for a customer’s unique referral code which they are given once they book a clean. Offers for new customers may only be redeemed once per household. Other terms and conditions apply. Please contact support@gleamandglistencleaning.com.au for further details.

6) BOOKING CANCELLATION BY US

6.1 If you violate any of the Terms, your permission to use the Services and Website will automatically and immediately terminate.

6.2 We reserve the right to cancel any Booking without notice or cause.

7) BOOKING CANCELLATION BY YOU

7.1 Bookings may be cancelled prior to 5pm of the day before the scheduled cleaning either by logging into your account and cancelling using our website, by email at support@gleamandglistencleaning.com.au or by calling 0484530837. Booking cancellations that meets any of these requirements will not be charged.

7.2 For cancellations made after 5pm the day before the scheduled cleaning, we will charge you a $35 late cancellation fee. Half of this cancellation fee will be credited to you against your next service when a subsequent Booking for cleaning is created.

7.3 Further discounts may be provided at the prerogative of Gleam and Glisten Cleaning to any customer.

8) GLEAM AND GLISTEN CLEANING WEBSITE

8.1 We act as a booking agency for self-employed cleaners. Our contract with you is limited to use of our Website.

8.2 Your cleaner is responsible for providing the Services to you and you have a direct contract between you and the cleaner concerning the provision of Services. This contract does not include us. You and cleaners are responsible for ensuring any and all taxes arising as a result of the Services are properly paid.

8.3 We review applications, conduct interviews and undertake other checks of cleaners, with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us or by third parties.

8.4 You acknowledge that you use cleaners at your own risk. You agree to provide a safe working environment for cleaners and to take appropriate precautions to supervise cleaners.

9) THIRD PARTY LINKS

Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed any of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.

10) PRIVACY

We process information about you in accordance with our Privacy Policy. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate.

11) SCOPE OF SERVICES PROVIDED

11.1 Services Provided

11.1.1 Gleam and Glisten Cleaning’s cleaners shall provide the services listed in the cleaning plan you have selected. Gleam and Glisten Cleaning’s cleaners shall not provide any services beyond those listed in the cleaning plan you have selected. Any services offered in the cleaning plan you have selected that cannot be accomplished due to the lack of appropriate facility/feature within your structure, home, business, or building shall be forfeited by you.

11.1.2 If you change your cleaning plan at any time, the changes in price and services provided will go into effect on your next cleaning appointment, unless such changes are made after 5 P.M. on the day prior to the scheduled cleaning. If such changes are made after 5 P.M. on the day prior to the scheduled cleaning, then the changes in price and services provided will go into effect on the subsequent scheduled cleaning after the next day’s scheduled cleaning.

11.2 Services Not Provided
11.2.1 Gleam and Glisten Cleaning will not provide any services beyond the scope of your specific cleaning plan without prior request and approval. Such approval shall be granted in electronic written correspondence. Such approval shall not be granted via verbal agreement with either representatives of Gleam and Glisten Cleaning or cleaners representing Gleam and Glisten Cleaning.

11.2.2 Under no circumstances will Gleam and Glisten Cleaning provide cleaning services covering standing human waste, standing animal waste, blood, biological materials, hazardous materials, hazardous chemicals, illegal materials and narcotics. Specific examples include, but are not limited to, cleaning of drug paraphernalia, animal waste and/or bodily fluids.
12) LIABILITY

12.1 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Services you purchased in the previous six months.

12.2 This limitation does not include or limit in any way our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

12.3 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited: to loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; or, waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise.

12.4 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your Booking and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

13) EVENTS OUTSIDE OUR CONTROL

13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event/Acts of God”).

13.2 A Force Majeure Event/Act of God includes any act, event, non-happening, omission or accident beyond our reasonable control and includes without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or transport access, flood, fire, severe weather, natural disaster, explosion, acts of terrorism or accident.

13.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event/Act of God continues, and we will have an extension of time for performance for the duration of that period. We shall make reasonable efforts to bring the Force Majeure Event/Act of God to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event/Act of God.

14) GENERAL

14.1 Intellectual property and right to use

14.1.1 Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us or our licensors. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited.

14.1.2 No part of the Website may be reproduced in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.

14.1.3 You acknowledge and agree that the content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.

14.1.4 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

14.1.5 You may provide us with information and feedback regarding the features and performance of the Service, including reports of failures, errors, or other malfunctions you encounter on the Service along with any associated error messages (the “Feedback”). Feedback provided to Gleam and Glisten Cleaning may be used by us to improve the Service, and accordingly, you hereby grant Gleam and Glisten Cleaning a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify and otherwise exploit such Feedback without restriction.

14.1.6 If you publish any content on our Website, such as images, videos, reviews, comments, ratings, profiles or listings, you grant us a worldwide, perpetual, non-exclusive, royalty-free licence to copy, alter, adapt or display such Content on our Website.

14.2 Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

14.3 Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14.4 Notices

All notices given by you to us must be given to Gleam and Glisten Cleaning, of 30-32 Panorama Drive with Company Registration Number 32480539122. We may give notice to you at either the email or postal address you provide to us when making a Booking, or as specified above. Notice will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.

14.5 Transfer of rights and obligations

14.5.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

14.5.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

14.5.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

14.6 Severance

If any part of these Terms shall be deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.

14.7 Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

14.8 Entire Agreement

These Terms and any document expressly referred to in them constitute the entire agreement between us with respect to the subject matter of any contract and supersede any previous communications or agreements between us.

14.9 Our Right to Vary these Terms

We have the right to revise and amend these Terms from time to time. You will be subject to the policies and Terms in force at the time that you book Services from us. Please regularly check on our Website for new versions.

14.10 Law

These Terms and the Contracts shall be governed by and construed in accordance with the laws of Canada and you irrevocably submit to the exclusive jurisdiction of the courts of Canada. Any dispute or claim arising out of, or in connection with, the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of Canada.

14.11 Contact Information

We can be contacted by phone at 0484530837, by emailing support@gleamandglistencleaning.com.au and by post at 30-32 Panorama Drive, Nambour, 4560.

15) Gleam and Glisten Cleaning GUARANTEE

15.1 Conditions to the guarantee.

15.1.1 Where possible, Gleam and Glisten Cleaning cleaners will collect your signature on your checklist to verify that you are happy with your clean. In signing the checklist you confirm that your are satisfied with your clean. In signing the checklist you have accepted your clean, meaning the Gleam and Glisten Cleaning guarantee is complete, as you have stated that you are satisfied.

15.1.2 Any unsatisfactory must be reported within 12 hours of the service being performed. Failure to inform Gleam and Glisten Cleaning within this time period will nullify the Gleam and Glisten Cleaning guarantee.

15.1.3 Gleam and Glisten Cleaning may request the customer to supply photographs taken before this 12 hour time period elapses, detailing the inadequate service as proof. Refusal to provide this proof, if requested will nullify the Gleam and Glisten Cleaning guarantee.

15.1.4 Before discussing any partial or full refund, Gleam and Glisten Cleaning may choose to send a service provider back to the property to repeat the service. Failure to accept this repeat service will nullify the Gleam and Glisten Cleaning guarantee.

15.1.5 Gleam and Glisten Cleaning will seek to establish a fair price for service based upon what items on the checklist were completed, and what tasks were not completed.

15.1.6 Any refund comes with the conditions attached the no feedback be left in any publicly accessible place. Upon discover of this, Gleam and Glisten Cleaning is entitled to reverse any refund applied.